MPIavg|Market Performance Index (average score - range from 0 to 100)|1
COMPARABILITYavg|Ability of consumers to compare products or services (average score - range from 0 to 10)|2
COMPARABILITY0_4perc|Percentage of people who answer 0-4 (low) to Comparability|3
COMPARABILITY5_7perc|Percentage of people who answer 5-7 (medium) to Comparability|4
COMPARABILITY8_10perc|Percentage of people who answer 8-10 (high)  to Comparability|5
TRUSTavg|Trust of consumers in suppliers/providers to respect the rules and regulations protecting consumers (average score - range from 0 to 10)|6
TRUST0_4perc|Percentage of people who answer 0-4 (low) to TRUST|7
TRUST5_7perc|Percentage of people who answer 5-7 (medium) to TRUST|8
TRUST8_10perc|Percentage of people who answer 8-10 (high) to TRUST|9
PROBLEMSperc|Percentage of people who experienced at least one problem|10
DETRIMENTavg|Extent of detriment suffered as a result of problems experienced with products/services or supplier/retailer (average score - range from 0 to 10)|11
DETRIMENT0_4perc|Percentage of people who answer 0-4 (low) to DETRIMENT|12
DETRIMENT5_7perc|Percentage of people who answer 5-7 (medium) to DETRIMENT|13
DETRIMENT8_10perc|Percentage of people who answer 8-10 (high) to DETRIMENT|14
PROB_DETRavg|Problems and detriment (average score - range from 0 to 10)|15
COMPLAINTS_YESperc|Percentage of people who complained after having experienced at least one problem|16
COMPLAINTS_RETAILERperc|Percentage of people who complained to a retailer/provider|17
COMPLAINTS_MANUFACTURERperc|Percentage of people who complained to a manufacturer|18
COMPLAINTS_THIRDPARTYperc|Percentage of people who complained to a third-party company complained body|19
COMPLAINTS_FRIENDperc|"Percentage of people who complained to friends| family| relatives| etc."|20
COMPLAINTS_NOperc|Percentage of people who did not complain|21
EXPECTATIONSavg|Extent to which the market generally lives up to what consumer wants (average score - range from 0 to 10)|22
EXPECTATIONS0_4perc|Percentage of people who answer 0-4 (low) to EXPECTATIONS|23
EXPECTATIONS5_7perc|Percentage of people who answer 5-7 (medium) to EXPECTATIONS|24
EXPECTATIONS8_10perc|Percentage of people who answer 8-10 (high) to EXPECTATIONS|25
CHOICEavg|Satisfaction with the number of suppliers/retailers to choose from (average score - range from 0 to 10)|26
CHOICE0_4perc|Percentage of people who answer 0-4 (low) to CHOICE|27
CHOICE5_7perc|Percentage of people who answer 5-7 (medium) to CHOICE|28
CHOICE8_10perc|Percentage of people who answer 8-10 (high) to CHOICE|29
EASE_SWITCHINGavg|Perceived ease of switching (average score - range from 0 to 10)|30
EASE_SWITCHING0_4perc|Percentage of people who answer 0-4 (low) to  Ease-of-Switch|31
EASE_SWITCHING5_7perc|Percentage of people who answer 5-7 (medium) to  Ease-of-Switch|32
EASE_SWITCHING8_10perc|Percentage of people who answer 8-10 (high) to  Ease-of-Switch|33
REASON_NOSWITCHING_INTERESTperc|Percentage of people who are not interested in switching (only for people who did not switch provider nor service with the same provider)|34
REASON_NOSWITCHING_DIFFICULTperc|Percentage of people who thought it might be too difficult to switch (only for people who did not switch provider nor service with the same provider)|35
REASON_NOSWITCHING_OBSTACLESperc|Percentage of people who tried to switch but gave up because of the obstacles faced (only for people who did not switch provider nor service with the same provider)|36
REASON_NOSWITCHING_OTHERperc|Percentage of people who did not switch for other reasons|37
IMPORTANCE_COMPavg|Importance rating comparability (average score - range from 0 to 10)|38
IMPORTANCE_COMP0_4perc|Percentage of people who answer 0-4 to importance of comparability|39
IMPORTANCE_COMP5_6perc|Percentage of people who answer 5-6 to importance of comparability|40
IMPORTANCE_COMP7perc|Percentage of people who answer 7 to importance of comparability|41
IMPORTANCE_COMP8perc|Percentage of people who answer 8 to importance of comparability|42
IMPORTANCE_COMP9_10perc|Percentage of people who answer 9-10 to importance of comparability|43
IMPORTANCE_TRUSTavg|Importance rating trust (average score - range from 0 to 10)|44
IMPORTANCE_TRUST0_4perc|Percentage of people who answer 0-4 to importance of trust|45
IMPORTANCE_TRUST5_6perc|Percentage of people who answer 5-6 to importance of trust|46
IMPORTANCE_TRUST7perc|Percentage of people who answer 7 to importance of trust|47
IMPORTANCE_TRUST8perc|Percentage of people who answer 8 to importance of trust|48
IMPORTANCE_TRUST9_10perc|Percentage of people who answer 9-10 to importance of trust|49
IMPORTANCE_PROB_DETRavg|Importance rating problems and detriment (average score - range from 0 to 10)|50
IMPORTANCE_PROB_DETR0_4perc|Percentage of people who answer 0-4 to importance of problems and detriment|51
IMPORTANCE_PROB_DETR5_6perc|Percentage of people who answer 5-6 to importance of problems and detriment|52
IMPORTANCE_PROB_DETR7perc|Percentage of people who answer 7 to importance of problems and detriment|53
IMPORTANCE_PROB_DETR8perc|Percentage of people who answer 8 to importance of problems and detriment|54
IMPORTANCE_PROB_DETR9_10perc|Percentage of people who answer 9-10 to importance of problems and detriment|55
IMPORTANCE_EXPECTavg|Importance rating expectations (average score - range from 0 to 10)|56
IMPORTANCE_EXPECT0_4perc|Percentage of people who answer 0-4 to importance of expectations|57
IMPORTANCE_EXPECT5_6perc|Percentage of people who answer 5-6 to importance of expectations|58
IMPORTANCE_EXPECT7perc|Percentage of people who answer 7 to importance of expectations|59
IMPORTANCE_EXPECT8perc|Percentage of people who answer 8 to importance of expectations|60
IMPORTANCE_EXPECT9_10perc|Percentage of people who answer 9-10 to importance of expectations|61
IMPORTANCE_CHOICEavg|Importance rating choice (average score - range from 0 to 10)|62
IMPORTANCE_CHOICE0_4perc|Percentage of people who answer 0-4 to importance of choice|63
IMPORTANCE_CHOICE5_6perc|Percentage of people who answer 5-6 to importance of choice|64
IMPORTANCE_CHOICE7perc|Percentage of people who answer 7 to importance of choice|65
IMPORTANCE_CHOICE8perc|Percentage of people who answer 8 to importance of choice|66
IMPORTANCE_CHOICE9_10perc|Percentage of people who answer 9-10 to importance of choice|67
COMPONENT_COMPavg|Component comparability (average * importance comparability)|68
COMPONENT_TRUSTavg|Component trust (average * importance trust)|69
COMPONENT_PROB_DETRavg|Component problems & detriment (average * importance problems & detriment)|70
COMPONENT_EXPECTavg|Component expectations (average * importance expectations)|71
COMPONENT_CHOICEavg|Component choice (average * importance choice)|72
COMPONENT_PROB_COMPLavg|"Component problems & complaints (trend component| not weighted by importance)"|73
AGE_18_34perc|Percentage of people aged 18-34 years|74
AGE_35_54perc|Percentage of people aged 35-54 years|75
AGE_55perc|Percentage of people aged 55+ years|76
SWITCH_PROVIDERperc|Percentage of people who switched provider in the past year|77
SWITCH_SERVICEperc|Percentage of people who switched service with the same provider in the past year|78
REASON_ONLY_SWITCH_SERV_INTERESTperc|Percentage of people who are not interested in switching (only for people who did not switch provider but did switch service with the same provider)|79
REASON_ONLY_SWITCH_SERV_DIFFICULTperc|Percentage of people who thought it might be too difficult to switch (only for people who did not switch provider but did switch service with the same provider)|80
REASON_ONLY_SWITCH_SERV_OBSTACLESperc|Percentage of people who tried to switch but gave up because of the obstacles faced  (only for people who did not switch provider but did switch service with the same provider)|81
REASON_ONLY_SWITCH_SERV_BETTEROFFERperc|Percentage of people who got a better offer with the same provider (only for people who did not switch provider but did switch service with the same provider)|82
REASON_ONLY_SWITCH_SERV_OTHERperc|Percentage of people who did not switch provider for other reasons (only for people who did not switch provider but did switch service with the same provider)|83
